The simple do's and do not's for our services.Last updated 27th August, 2023
Hardware and physical systems
Network and data flow
We reserve the right to restrict access to your service in the form of artificial network limitations and temporary (or permanent) suspensions in order to maintain a high service quality.
Some ways we may restrict your service are as follows (this is not an exhaustive list):
Please see conventions for "fair-use" and abuse of resources in Section 6, 7. These agreements may be revised at any time without prior notice to customers.
Abuse of resources
Some services will reference "shared" (also known as fair-use) this introduces a varying degree of combined resources. Where possible we aim to balance our nodes fairly to ensure everyone is able to take full advantage of their service.
Abuse of resources is described as any activity (intentional or not) that consumes sufficient shared resources causing a degregation in service for other clients or equiptment.
We will aim to resolve any cases of abuse through remidal action via a ticket with the client. We hold the right to suspend and in extreme cases terminate if corrective actions are not followed.
We may offer our services with "Unmetered Bandwidth" to customers, if you onboard with this we expect the customer to follow a "fair-use" bandwidth model.
We will not charge you for your usage on the network, however in the case where we notice ports to be pinned or pushing large quanities of bogus traffic (as an example, running speed tests 24/7) we may apply rate-limits and reach out to the client to notify (Section 6).
In the situation where client bandwidth usage warrants, we may find it suitable to reach out to you requesting that we move you to a dedicated transit plan, this is to ensure we have enough networking capacity for all of our customers to enjoy.
You must not use "Unmetered Bandwidth" as an opportunity to cause disruption to other customers on the network.
TOR and Anonymity Networks
We believe in the right to an open and free internet, we understand some clients may use our service to provide a level of anonymity.
You are permitted to run TOR nodes on our services. Any/all abuse emails relating to your service will be forwarded to you via email (or a ticket) and a remdial response is expected. For TOR in particualr you can find some common/best practices for these responses here.
We are always happy to assist you with any Abuse related queries, if you require further assistance we ask you to open a ticket with our support team.
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